Introduction

The Tracker application is a powerful software solution for managing tasks and service-based processes for company-owned devices. It enables structured service management with an integrated reminder system and provides businesses with an efficient way to manage their devices and services. Tracker can be used simultaneously by a parent company and its subsidiaries, with both maintaining an isolated environment.

Within a company, task and service management operates at the department level, ensuring that each department has an independent management system. This means:

• Each department has its own task management and a separate device management system.
• Users (Worker, Chef, and Manager) are assigned individually for each department with specific roles, allowing a user to have different roles across multiple departments.

To efficiently manage services within a department, Tracker uses a state machine to control the service process:

• Admins can create service templates that define how a service should be managed.
• Workers execute services, which, depending on the service template, need to be reviewed by the Chef or Manager, or can be completed directly.
• Any modifications to a service template are versioned, ensuring that older services remain associated with their original version while new services use the updated template.

The task management system in Tracker allows flexible handling and usage:

• A task can be used independently or converted into a service.
• Users can add comments and upload images with descriptions.
• All actions and interactions within a task or service are logged in the activity logs.

To ensure that service processes run efficiently, Tracker offers an integrated reminder system:

• Services for devices can be linked to a reminder.
• The system automatically sends email notifications to all relevant employees within a department.

Another outstanding feature of Tracker is its ability to integrate with IoT devices:

• IoT devices can be connected to the system.
• If an IoT device detects a malfunction, it can automatically create a task within the system.
• The system immediately notifies all responsible employees within the affected department about the issue.

Tracker is adaptable to a wide range of industries and can be used in various environments such as:

• Factories for managing and maintaining production equipment.
• Hospitals for monitoring and maintaining medical devices.
• Other industrial and commercial facilities where device and task management is required.

The Tracker application offers a structured, efficient, and scalable solution for task and service management of company-owned devices. Through department isolation, state machine processes, reminder systems, and IoT integration, a modern, automated management system is enabled. Businesses can optimize their internal workflows and establish a transparent and traceable service structure.